Returns & Refunds

30-day hassle-free returns.

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30-Day Returns

Return any item within 30 days of delivery for a full refund or replacement.

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Full Refunds

Refunds are issued to your original payment method within 5–7 business days.

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Free Returns

On damaged or incorrect items, return shipping is on us. No questions asked.

Fast Processing

Once we receive your return request, we process it within 1–2 business days.

How to Start a Return

${[ ['1','Email us','Send your order ID and reason for return to hello@crittrly.com'], ['2','We review','We\'ll respond within 24 hours with return instructions'], ['3','Ship it back','Pack the item securely and ship it using the label we send you'], ['4','Get refunded','Refund issued to your original payment method within 5–7 business days'], ].map(([n,t,d])=>`
${n}
${t}
${d}
`).join('')}
Exceptions Items that are not eligible for return: perishable food items once opened, hygiene products once used. All other items are eligible for our 30-day return policy. Items must be in their original packaging where possible.

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